Privacy Policy

Sonar Watch, Inc. dba TowTrax 

January 1, 2023

Sonar Watch, Inc. dba TowTrax (TowTrax) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our App or online facilities and services, and what we will and will not do with the information we collect. Our Policy is designed to meet and exceed most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. To ensure that you are up to date with the latest changes, we advise you to frequently visit this page. If  TowTrax decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the users shall be notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to TowTrax, and it governs any and all data collection and usage by us. Through the use of www.towtrax.com or the TowTrax Truck app, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that TowTrax does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites collect and make use of or share the information collected.

Specifically, this Policy will inform you of the following:

• What personally identifiable information is collected;
• Why we collect personally identifiable information and the legal basis for such collection;
• How we use the collected information and with whom it may be shared;
• What choices are available to you regarding the use of your data; and
• The security procedures in place to protect the misuse of your information.

Information We Collect

It is up to you whether to disclose personally identifiable information to us. However, if you choose not to do so, we cannot register you as a user or provide you with products or services.

When we collect personal information from our users, we limit collection to that information which is necessary for the purposes identified in this Policy and as otherwise required by law. The type of personal information that we may ask for includes:

• Name
• Telephone number, email address and zip code
• Motor vehicle information, including make, model, license plate and vin number
• Credit card or other payment information
• Information we obtain from your use of the Services. This information may include:
  • Device information: such as hardware model, operating system version, unique device identifiers, and mobile network information including phone number.
  • Log information. When you use the Services, we automatically collect and store certain information in server logs. This may include:
    • details of how you used the Services.
    • IP address.
    • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
    • cookies that may uniquely identify your browser or your account.
  • Location information. When you use the Services, we may collect and process information about your actual location, such as GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may provide information on nearby Wi-Fi access points and cell towers.
  • Local storage. We may collect and store information (including personal information) locally on your device using browser web storage (including HTML 5) and application data caches.
  • Cookies and anonymous identifiers. We use various technologies to collect and store information. This may include sending one or more cookies or anonymous identifiers to your device.
• Any other information that we reasonably believe is necessary to provide our Services.

In addition, TowTrax may have the occasion to collect non-personal anonymous demographic information such as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested;
• To fulfill our legitimate interest in improving our services and products;
• To send you promotional emails containing information we think you may like when we have your consent to do so;
• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
• To customize our website and TowTrax Truck app using your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

TowTrax does not sell, rent or lease any of its customer lists and/or names to any third parties.

TowTrax may collect and may make use of personal information to assist in the operation of our website and TowTrax app to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from TowTrax.

We may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Disclosure of Information

TowTrax will not use or disclose the information provided by you except under the following circumstances:

• as necessary to provide services or products you have ordered;
• in other ways described in this Policy or to which you have otherwise consented;
• in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
• as required by law, or in response to a subpoena or search warrant;
• to outside auditors who have agreed to keep the information confidential;
• as necessary to enforce the Terms of Service;
• as necessary to maintain, safeguard and preserve all the rights and property of TowTrax.

Children under the age of 13

The TowTrax website/app is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website/app.

Unsubscribe or Opt-Out

All app users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to support@towtrax.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. TowTrax will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. TowTrax does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website or the TowTrax Truck app.

Security 

TowTrax takes precautions to protect your information. When you submit sensitive information via the website or TowTrax Truck app, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

Acceptance of Terms

By using the TowTrax website and TowTrax Truck app, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website and/or TowTrax Truck app following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: support@towtrax.com

Telephone Number: 844-869-8729

Mailing Address:

Sonar Watch, Inc. dba TowTrax
6401 W. Eldorado Pkwy, Suite 224
McKinney, Texas   75070