Privacy Policy

TowTrax built the TowTrax app as a Free app. This SERVICE is provided by TowTrax at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at TowTrax unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Email, Cell Phone. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@towtrax.net.

For Tow Companies

TowTrax is designed to give both large and small tow companies jobs they never had before. Tow fees are pre-determined by region. Our service:

  • Opens up new revenue streams
  • Reduces operating costs
  • Allows fleet dispatch to monitor the location of every truck and driver
  • Gives the customer a quick response by sending out the closest truck
  • Provides accurate, automatic mileage tracking
  • Produces customer receipts that can be used as tow tickets
  • Eliminates any “negotiation” process with an upfront fee
  • Offers quicker pay and easier profits from motor club calls
  • Reduces customer calls for status
  • Simplifies billing
For Consumers

What can you do when you break down in the middle of the night, away from any cities or towns? TowTrax offers a solution to this problem people face every day. A few clicks on your phone will have you rescued in no time.  No pre-registration required— just download the app when you need it and you will have help available in very state. Our service:

  • Allows you to contact the nearest tow truck to you
  • Notifies you where the tow truck is at all times and tracks it on its way to you
  • Makes getting the crucial help you need as simple as downloading an app
  • Allows you to get the best service at the most competitive price
For Law Enforcement – Quick Roadside Clearance

They will have the capability to request a towing service at the scene of the accident or through their dispatch center. Our service:

  • Allows the officer to dispatch tow trucks with the click of a few buttons
  • Eliminates phone calls and reduces wait times
  • Allows your dispatch center and/or officers with smart phones to assign jobs and see the location of each authorized tow truck
  • Allows the officer to track the tow truck’s progress in real time as it makes its way to the scene
For Service Providers

No more calling multiple tow companies searching for an available tow truck. TowTrax will assign the job to the closest tow truck available to your customer. Our service:

  • Allows you to quickly see all available tow trucks in the vicinity and assign a job to the nearest one
  • Allows customers to track the progress of their tow operator in route
  • Gives service providers the capability to track each tow assigned to TowTrax
  • Reduces customer frustration waiting on a tow truck
  • Decreases wait time
  • Real-time tracking